Privacy Policy

In this policy, “you” refers to those who use and/or interact with any or all of our products, services, and websites, and “we”, “us”, and “our” refer to oneform. “Customer”(s) refers specifically to those who use oneform services. “Form Responders” refers to those who fill in and/or submit forms used by our Customers.

INFORMATION WE COLLECT

From Our Customers

Registration information. When you register for an account with us so you can create and/or use forms, we collect your username, password and email address.

Billing information If you pay for a oneform service, we will ask for your billing details, name, address and financial information depending on your payment method (stored by our payment service provider paddle).

Form data. We store our customers’ form data (questions and responses), in some cases using third party server providers such as Fly.io, Cloudflare.

Data you use to create forms is owned by you. oneform treats your forms as private. We don’t sell or make forms you’ve created available to anyone, nor do we use the form responses you collect, for purposes unrelated to you or our services, except in a limited set of circumstances (e.g. oneform is compelled by a subpoena or court order, or if you’ve given us permission to do so).

oneform safeguards responders’ email addresses. To make it easier for you to invite people to complete your forms via email, you may upload lists of email addresses, in which case we act as a mere custodian of that data. We don’t sell these email addresses or make them available to others except as directed by you and in accordance with this policy. The same is true for any email addresses collected through your forms.

oneform holds your data securely. Form data is stored on servers located in the United States.

From Visitors to Our Websites

Usage data We collect usage data when you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.

Device data. We collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.

Referral data. If you arrive at a oneform website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

Information from third parties We may collect your personal information or data from third parties, if you have given permission to those third parties to share your information.

Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics. Emails sent by oneform or by users through our services may include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We do this to allow the email sender to measure the performance of their email messaging and to learn how to improve email deliverability and open rates.

From Form Responders

When you fill in or complete a form used by one of our Customers, we collect information relating to you and your use of our services:

Form responses. We collect and store the form responses that you submit, in some cases using third party server providers like Fly.io, Cloudflare, on behalf of our Customers. The form creator (Customer) is responsible for this data, and they manage it. A form may ask you to provide personal information or data. If you have any questions about a form which a Customer has sent to you or given you access to fill in, or about the data to be provided in the form, please contact the form creator directly, since oneform is not responsible for the content of that form. The form creator may have their own privacy policy.

Are your form responses anonymous? You will need to ask the form creator as it depends on how the individual, company or organization has chosen to configure the form(s). We provide information to form creators on how they can collect responses anonymously. However, even if a form creator has followed those steps, specific questions in the form may still ask you for your personal information or data that could be used to identify you.

HOW WE USE YOUR INFORMATION

Customers

We treat unique form questions and responses as information that is private. We don’t use form data other than as described in this privacy policy without our Customers’ consent. We don’t sell Customers’ form data, nor do we make it available to third parties without the Customer’s permission.

We use information gathered from and provided by our Customers to do the following for our Customers:

Provide services and technical support, assist them with form design and creation, provide technical troubleshooting, manage our relationship with them, and to gather information on how they use our services.

If you choose to link your oneform account with a third party account, such as your Google or Facebook account, oneform may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.

To manage our services. We use your information, including certain form data, for the following limited purposes:

To monitor, maintain, and improve our services and features. We internally perform statistical and other analysis on information we collect, including usage data, device data, referral data, question and response data and information from page tags, to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services, including to help us evaluate and design new features. We may use your information internally in order to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.

To create new services, features or content. We may use your form data and form metadata (that is, data about the characteristics of a form) for our internal purposes to create and provide new services, features or content. Regarding form metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a form, and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual form creators nor form responders will be identified or identifiable unless we have obtained their permission.

To facilitate account creation and the logon process. If you choose to link your oneform account to a third party account, such as your Google or Facebook account, we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.

To contact you about your service or account. We will occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register).

Legal Process and Law Enforcement Requests for Information As a service provider, oneform is legally required to turn over user data in our possession when we receive valid legal process from government authorities with proper jurisdiction. We strive to balance the needs of law enforcement and other legal process with the privacy of our customers and third parties who submit their information to our customers on their forms. Accordingly, we carefully review each legal and law enforcement request for information, and where we do produce personal information, we endeavor to produce only that information which is actually required.

Form Responders

If you’ve submitted your personal data through a oneform, the creator of that form is responsible for this data. oneform only processes this data on the creator’s behalf. oneform creators can exercise their rights directly with us, but respondents should contact the person or organization which created the form. If this isn’t possible, please contact us. We’ll help in any way we can.

We do not sell personal information gathered from form responses. We won’t use any contact details collected in our customers’ forms to contact form responders.

Website Visitors

See the section above regarding information related to visitors to our websites. We use that information, including but not limited to cookies, customer data, usage data, device data, referral data and information from page tags, to manage and improve our services, to serve and support our Customers, for research purposes, and for the other various purposes described in this privacy policy.

No Sale or Leasing of Your Information We will not sell or lease your personal information to any third party.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information for as long as you have an account with us, as necessary to otherwise to provide services to you, to comply with our legal obligations, to enforce our agreements and terms of use, and for as long as one or more of your forms remain publicly accessible on our website. If you close your account and make your forms publicly unavailable through your account dashboard, your personal info will be deleted after one month.